1. Introduction

Welcome to STARDENA SUITE ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our point-of-sale software, website, and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

Personal Information: Name, email address, phone number, business name, physical address, and payment information.
Business Data: Product catalogs, inventory levels, sales transactions, customer lists, pricing information.
Technical Data: IP address, browser type, device information, operating system, and usage logs.
Location Data: Business location addresses for multi-store management.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our Service
To process transactions and send related information (receipts, invoices)
To improve, personalize, and expand our Service
To understand and analyze how you use our Service
To develop new products, services, features, and functionality
To communicate with you about updates, security alerts, and support messages
To prevent fraud and ensure security
To comply with legal obligations

4. Data Storage and Security

We take data security seriously. We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (TLS/SSL) and at rest (AES-256)
Regular security audits and vulnerability assessments
Role-based access controls for employees
Automated daily backups with 30-day retention

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Offline Mode and Local Storage

STARDENA SUITE includes offline functionality. When you use offline mode, transaction data is stored locally on your device until an internet connection is restored. This data is encrypted locally and automatically synced to our secure cloud servers when you reconnect. You are responsible for securing the physical devices on which STARDENA SUITE is installed.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: With third-party vendors who help us operate our Service (cloud hosting, payment processing, email delivery) under confidentiality agreements.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Legal Requirements: When required by law, court order, or government regulation.
With Your Consent: When you have given us explicit permission.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Data Portability: Request a machine-readable copy of your data
Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at privacy@stardena.org.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information immediately.

10. International Data Transfers

STARDENA SUITE is built in East Africa and serves customers worldwide. Your information may be transferred to, stored, and processed in countries other than your own. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

STARDENA SUITE by Stardena
Kampala, Uganda
Email: pos@stardena.org
Phone: +256 (0) 754 428 612